Le Divin Divin is committed to ensuring the privacy, security, and protection of your personal data, both during the collection and processing processes. In this regard, we have created this privacy and data protection policy to explain what information is collected by Le Divin Divin when you visit/use our website or make a purchase on our online store, and how this information is used.

Personal Data

Personal data refers to specific information related to an individual’s personal or factual characteristics that can be used to identify that person. This includes information such as name, address, phone number, and date of birth.

Information that does not allow for identification or cannot be directly linked to your identity is not considered personal data. To serve our customers effectively, we may require certain personal information to ensure clear identification.

Collection and Processing of Personal Data

We collect your personal data when you visit and/or register on our website or when you make a purchase in our online store. The data collected during the order placement process may include your full name, address, email address, phone/mobile contact, and Tax Identification Number.

Purposes for Using Your Personal Data

Your personal data is processed by Le Divin Divin Unip. Lda, the owner of Le Divin Divin, for the following purposes:

-Order management and delivery

-Customer management

-Website monitoring, management, and security

-Invoicing

-Historical and statistical analysis

-Compliance with legal obligations

-If you consent, your contact information will also be used for sending commercial and promotional information (newsletter) about products we believe may be of interest to you.

Automated decisions may be made, such as profiling, to send you information tailored to your interests and preferences.

Disclosure of Information to Third Parties

Le Divin Divin only shares customers’ personal data with third parties who provide services related to website storage and management, email and databases, invoicing, transaction processing, security, and goods transportation. We ensure that these third parties maintain the confidentiality of your data and comply with the general data protection regulations.

Security of Information

Le Divin Divin takes all necessary technical and organizational security measures to protect your personal data from loss and misuse. For instance, your data is stored in a secure operational environment that is not accessible to the public. Your personal data is encrypted using Secure Socket Layer (SSL) technology during transmission, ensuring an approved encryption procedure is used for communication between your computer and Le Divin Divin’s servers, if your browser supports SSL (e.g., Microsoft Internet Explorer and Netscape Navigator). You can tell you are in secure mode when you see a padlock or key icon in the bottom right or left corner of your monitor. Additionally, you will notice that the first characters of the site’s URL are “https,” indicating that you are accessing a secure

server. We review our data collection, processing, and storage practices, including physical security measures, to protect against unauthorized access to systems. Access to personal information is restricted to employees, contractors, and agents of Le Divin Divin who need this information for processing purposes and are subject to strict contractual confidentiality obligations, which may lead to disciplinary action or contractual termination in case of non-compliance.

Children

Le Divin Divin does not collect personal data from minors. However, it is not always possible to determine the age of individuals accessing and using the website. Therefore, if a minor provides their data without the consent of their guardians, we ask the guardians to contact Le Divin Divin so that this information can be removed, and all future communications with the minor can be avoided.

Data Privacy Policy

What is it? Le Divin Divin’s Data Privacy Policy is a corporate norm that encompasses the data protection standards applicable within the company and is designed to meet the legal data protection requirements. Le Divin Divin is obliged to comply with this policy in the collection and processing of personal data of its members, employees, and suppliers. In addition to a commitment to continuous improvement in its services, control, and management of cybersecurity and information privacy-related risks, Le Divin Divin is dedicated to having good practices, knowledge, and tools to create value and meet the needs of Citizens. Therefore, Le Divin Divin adheres to the principles of the GDPR, such as “data minimization” (minimizing the data collected to what is necessary for processing purposes) and effective accountability of the data controller (the principle of responsibility) within its organization. Le Divin Divin considers privacy risks from the initial stage of a project, rather than just addressing them later—privacy by default and privacy by design.

Personal Data: Rights of the Data Subject

The right to rectify or update personal data can be exercised by the Customer at any time by sending an email to shop@ledivindivin.com. Le Divin Divin asks its Customers to promptly communicate any changes to their personal data via the same method in the event of changes. Le Divin Divin retains the data for as long as reasonably necessary for contract fulfillment and in accordance with applicable law. If the Customer wishes to delete their data, Le Divin Divin requests that they send an email to shop@ledivindivin.com. The Customer has the right to access the personal data that Le Divin Divin has and receive a copy. To exercise this right, the Customer should contact Le Divin Divin at the email address mentioned above. If the Customer has subscribed to any service to receive commercial and promotional information about Le Divin Divin’s products and partners, they can withdraw their consent at any time using the same contact details mentioned above. In cases where Le Divin Divin bases the processing of Customer personal data on legitimate interests, the Customer can also object to this processing by contacting the same email address.

Changes to this Privacy Policy

Le Divin Divin aims to maintain high standards, and therefore, its policies and procedures are constantly under review. Le Divin Divin may change this privacy policy as it deems suitable and necessary. Therefore, it is recommended to periodically check this page for the latest version. If you are dissatisfied with our use of your personal data or our response after exercising any of the rights provided in this Policy or in the General Data Protection Regulation, you have the right to file a complaint with the responsible supervisory authority. Contact Us If you have any questions related to our use of your personal data or wish to exercise any of the rights mentioned in this Policy, you can contact us at the email address shop@ledivindivin.com.

Returns and Refunds

Consumers have the right to return a product (cancel a contract) without specifying a reason within

14 days without incurring any costs. Customized products and products from which the consumer has removed the warranty seal after delivery are exceptions. The refund (including delivery costs) must be

made within 14 days using the same payment method used by the consumer. However, if the consumer requests a different delivery method, the online store is not obligated to refund any additional delivery costs.”